Our delivery experience is designed to feel refined, dependable, and transparent. The policy below is written for a premium UK fragrance brand and is ready to publish with only minor operational edits if needed.
Phantom Charmer Group currently delivers within the United Kingdom. At this time, we do not ship to PO Boxes, parcel lockers, or mail forwarding addresses.
Orders must be placed with valid billing and shipping details. We reserve the right to cancel orders where address information is incomplete, inaccurate, or suspected to be linked to a freight-forwarding service.
Orders are normally processed within 1-2 working days. Orders placed on weekends or bank holidays are processed on the next working day.
Once your order has been prepared for dispatch, you will receive a confirmation email with your shipping details.
When your order ships, we will send a dispatch confirmation email containing your tracking information. Where supported by the carrier, you may also receive shipping updates by email or text message.
Each Phantom Charmer Group order is prepared with a premium unboxing experience in mind. Orders may be presented in branded packaging, and selected orders may include optional gift messaging where this service is offered at checkout.
If a parcel is returned to us because it was refused, unclaimed, or could not be delivered due to an incorrect address, we may refund the order value less any shipping or return handling costs incurred.
For delivery support, order tracking queries, or help with a shipping issue, please contact the Phantom Charmer Group customer care team using your website contact details.